At Expert Plumbing we strive to give each of our customers exceptional service at a great price. On this page you will find some of the customer feedback that we have received over the years, we hope someday to include your letter to us on this page,
call us at 1-877-579-1996 so we can serve you. |
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I just wanted to take a moment and mention how impressed I was with your employee. Our basement flooded and we needed 2 replacement sump pumps immediately before the next rain. [Your employee] was very knowledgeable, quick and courteous.
People generally only take the time to write a note when they are angry so I wanted to take the opportunity to praise [your employee]. Please see that he is acknowledged for a job well done.
Thanks very much,
S.M.
P.S. - I have recommended Expert Plumbing to our homeowners association.
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Dear Sir or Mam,
I just wanted to take the opportunity to let you know how happy we were with the repair work done by your employee. He was quick to respond to our emergency request and was able to solve our sump pump issues quickly and at a fair price. He was professional, informative, and empathetic in performing his duties.
You should be very happy to have a professional like him on your team!
Sincerely,
M.P. |
Dear Expert Plumbing,
First I want to thank you for coming today despite the terrible thing that happened to one of your workers. Usually, I am very flexible and patient person and can wait another day, but I appreciate that you were able to change around your scheduling to allow [your employee] to come and make our repairs.
I wanted to let you know that he did a wonderful job and kept at it until it was finished. It was not an easy job. He also allowed my 9 year old son to "help" him. I really appreciate that. We have tried to get our children involved in our home repairs so they can learn how to do these things when they get older. It was great for him to watch an expert.
[Your employee] was very cordial, friendly and a joy to have in my home and to have around my children. I would definitely ask for him to come and work in my home again.
Thank you for saving us so we can have a peace of mind while we are gone.
C.J.A.
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Dear Expert Plumbing,
Thank you for taking extra time to investigate why my new sump pump was causing loud water hammering every time the pump turned on.
Even though you did not install it, it shows that you have integrity and pride in your work.
I very much appreciate your dedication and thoughtfulness - you are an asset to Expert Plumbing.
Sincerely,
R.M. |
Dear Mr. Brockman:
Expert Plumbing recently installed a new water heater, sump pump and backup sump pump in my basement. I wanted to let you know that everyone I dealt with at Expert Plumbing was very courteous, helpful and professional. I would especially like to thank you for your recent follow-up visit. I [am] very pleased with the final results and plan to use your firm again whenever I need a plumber.
Sincerely,
M. and J. W. |
Steve,
This is just a short note to thank you for fixing all my plumbing ills. Your servicemen, Larry & Marc, completed the job in a timely fashion and were courteous and conscientious. Every area that they worked in was cleaned up and left in better condition than how it was when they began. I was impressed by the whole experience. Thank you for the expert service; you live up to your name. The water pressure is outstanding & my basement sink again functions properly; I love it. The pipes look beautiful. I highly recommend Expert Plumbing and am very happy that you service our area.
Sincerely,
G.W. |
Dear Mr. Brockman,
I want to let you know how impressed I am with one of your employees.
Today Larry M. came to solve a plumbing problem. From the moment he arrived, with a great smile on his face, he demonstrated a wonderful attitude toward his job and your company.
Larry wasted no time in diagnosing and correcting the problem. I was also impressed with how conscientiously he cleaned up the work area upon the completion of the project.
When he was leaving, I mentioned how impressed I was with his work and attitude an that I would write to your company to let you know what a great employee he is. If more companies had many employees with his work ethic and attitude our economy would likely be in better shape.
I hope you recognize and acknowledge your quality employees. They and the satisfied customers they create are the lifeblood of a successful organization.
Best Regards,
L.B. |
Steve -
Nice job! Thanks to you & the crew and Bonnie in the office for all your work.
C.F |
RE: Michael's Restaurant, 530 Crescent Blvd. (A), Glen Ellyn, IL
Dear Steve,
Expert Plumbing did an exeplary job on a project that began as a small neighborhood jazz club. This job escalated to a full-scale jazz emporium and restaurant. Expert's contract began with minimal relocation and adaptation of existing facilities and exploded into a much greater role. In fact, Expert's masterful placements of piping was nothing short of artistry. The configuration from gas through waterlines in existing constructed space was masterfully maneuvered.
I would recommend Expert Plumbing for any job of this size or greater no matter how complicated the situation.
Sincerly,
D.D. |
Dear Steve,
Thank you for setting up my bathroom sink & giving me the 10% senior discount -- Your worker Bob was polite & efficient -- I thank him also -- Again, the person (lady who answered my questions on the phone) was most polite -- Thank you all.
Sincerely,
E.S. |
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