I just wanted to take a moment and mention how impressed I was with your employee. Our basement flooded and we needed 2 replacement sump pumps immediately before the next rain. [Your employee] was very knowledgeable, quick and courteous.
People generally only take the time to write a note when they are angry so I wanted to take the opportunity to praise [your employee]. Please see that he is acknowledged for a job well done.
Thanks very much,
S.M.
P.S. - I have recommended Expert Plumbing to our homeowners association.
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